Loyal Red Devils Fan Faces Ticketing Crisis
A troubling situation has come to light at Manchester United, where a dedicated supporter with over 45 years of season ticket ownership has had their ticket cancelled due to technical issues with the club’s digital ticketing system. The fan, who has dementia and hasn’t missed a home game in 20 years, has been caught in what appears to be an unfortunate gap between traditional and modern ticketing methods.
The Technical Challenge
The core issue stems from the implementation of digital ticketing systems at Old Trafford:
– The supporter holds a traditional paper season ticket
– The ticket’s QR code has been non-functional throughout the season
– Despite multiple attempts to resolve the issue through official channels, including:
– Direct communication with the ticket office
– Email correspondence
– In-person visits
– Contact with the Head of Ticketing
Club Response and Growing Concerns
The situation has raised serious questions about the club’s handling of vulnerable supporters:
– Stewards had been accommodating the supporter for the past five games
– The club has now cancelled the season ticket due to non-scanning
– The seat has been reportedly resold through a ballot system
– Concerns have been raised about the club’s approach to safeguarding and supporter care
Wider Implications for Fan Relations
This incident highlights several important issues:
– The transition challenges between traditional and digital ticketing systems
– Support mechanisms for long-standing fans with special circumstances
– The club’s responsibility to its most loyal supporters
– The need for more inclusive policies regarding disabled and elderly fans
Moving Forward
This situation calls for:
– A review of the club’s ticketing policies
– Better support systems for vulnerable supporters
– Clear communication channels for resolving technical issues
– A more compassionate approach to long-standing season ticket holders
Related Links:
– Match Day Information at Old Trafford
– Season Ticket Information
– Supporter Services Contact Details
We encourage supporters who may be experiencing similar issues to reach out to their local supporters’ groups or disability liaison officers for support and guidance.
